Payment policy

Payment Policy Pleassy

Last updated: February 2026

This Payment Policy applies to all customers in: The Netherlands (NL), Belgium (BE), Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), Canada (CA), Ireland (IR).

1. Accepted Payment Methods

We offer secure and convenient payment options for all our customers:

  • iDeal
  • Bancontact
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Local payment methods (where available per region)

Please note:
We do not accept cash on delivery or direct bank transfers unless explicitly agreed.

2. Currency & Conversion

  • Prices are displayed in your local currency:
    • EUR (NL, BE and IR)
    • AUD (Australia)
    • GBP (United Kingdom)
    • USD (United States)
    • NZD (New Zealand)
    • CAD (Canada)
  • If your bank account uses another currency, your bank may apply exchange rates and conversion fees.
  • Applicable taxes (GST, VAT, sales tax) will be included or clearly shown during checkout.

3. Payment Security & Processing

  • Payments are processed via trusted PCI-compliant partners like Stripe.
  • Your card details are never stored on our servers.
  • All data is transmitted over SSL-encrypted channels.

4. Authorization & Charges

  • We may perform a pre-authorization to verify funds before capturing payment.
  • You will see the final amount during checkout and in your confirmation email.
  • If a payment fails or is declined, you will be notified to retry with a different method.

5. Refunds & Chargebacks

  • Refunds are processed according to our Return & Refund Policy.
  • In case of disputes or chargebacks, we will provide full transaction records to the payment processor.
  • Refunds are issued to the original payment method within 14 business days.

6. Country-Specific Information

Europe (NL, BE, IR)

  • Currency: EUR (€)

  • Orders within the EU include standard VAT rates according to your country. We comply with the EU's One Stop Shop (OSS) VAT regulation to ensure correct tax handling across borders. You won’t face unexpected customs fees on EU orders.

au Australia (AU)

  • Currency: AUD
  • Taxes: GST is included in prices
  • Local options may include Apple Pay, and supported BNPL services

🇬🇧 United Kingdom (UK)

  • Currency: GBP
  • VAT is included as per UK consumer law
  • 3D Secure may be required for card payments

🇺🇸 United States (US)

  • Currency: USD
  • State-specific sales tax may be added at checkout

🇳🇿 New Zealand (NZ)

  • Currency: NZD
  • GST is included in displayed prices

🇨🇦 Canada (CA)

  • Currency: CAD
  • Province-specific taxes may be calculated at checkout

7. Contact & Customer Support

Website: Pleassy
Business registered in the Netherlands.
Legal Name: RVDS Ondernemingen
KvK: 82051569,
VAT: NL004826908B30
Adres: Sonsbeeksingel 79‑2, 6821 AC Arnhem, Nederland
Email: support@pleassy.com
Phone: +31 85 212 9672

Business hours (per local timezone)

  • NL & BE (CEST) Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • AU (AEST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • UK & IR (BST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • US (EST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • NZ (NZST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • CA (PST): Mon–Fri 08:00–17:00, Sat 10:00–16:00

Applies to the following countries: The Netherlands (NL), Belgium (BE), Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), Canada (CA), Ireland (IR).

We respond within 24–48 hours during business hours.